How to Reorder Ticket Fields in Zendesk
How do I reorder ticket fields in Zendesk?
To reorder ticket fields in Zendesk, you need to access the ticket forms page. Simply select the field you want to move and drag it to your desired position on the form.
Keep in mind that custom fields will always appear below system fields in the help center. When viewing a ticket, fields like Brand, Requester, Form, and Tags will remain above custom fields. If Followers and Sharing are enabled, they will also display above custom fields. For more details, check out the originalZendesk article.
More related questions
Why aren't my reordered ticket fields showing correctly?
If your reordered ticket fields aren't displaying correctly, try refreshing the page or waiting a few minutes. Sometimes changes take a little time to update. If the issue persists, it might be browser-related. Ensure you're using an updated…
Can I reorder the 'Your email address' field in Zendesk ticket forms?
Unfortunately, the 'Your email address' field in Zendesk ticket forms cannot be reordered through the standard admin interface. While there might be ways to adjust it using JavaScript, this is beyond the typical scope of Zendesk support. For…
What should I do if my ticket fields are still not in order after a week?
If your ticket fields are still not in the correct order after a week, it's best to contact Zendesk Customer Support. There might be an underlying issue that needs to be addressed by their team. They can create a support ticket on your behalf to…
How do custom fields display in Zendesk ticket forms?
In Zendesk ticket forms, custom fields are displayed below system fields. This order is maintained in the help center and when viewing tickets. System fields like Brand, Requester, Form, and Tags will always appear above custom fields. If enabled,…
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