New Supported Channels for Zendesk Intelligent Triage
What new channels are supported by Zendesk's intelligent triage?
Zendesk has expanded its intelligent triage to include new native and social messaging channels. These channels now support intent, sentiment, and language predictions for tickets. The newly added channels include Email, Facebook Post, X Corp, Native Messaging, Apple Business Chat, Google Business Messages, KakaoTalk, MessageBird SMS, and Sunshine Conversations API. This expansion allows for a broader range of use cases and workflows to benefit from Zendesk's AI capabilities.
More related questions
Why did Zendesk expand its intelligent triage channels?
Zendesk expanded its intelligent triage channels to enhance AI capabilities for all customers. By supporting more email and messaging channels, Zendesk aims to provide the benefits of intent, sentiment, and language predictions across a wider…
Do I need to take any action for the new intelligent triage channels?
If you're already using intelligent triage, the new channels are automatically available in your account. There's no need for additional action to access these channels. However, if you need guidance on configuring these channels with intelligent…
How can I provide feedback on Zendesk's new channel support?
You can provide feedback on Zendesk's new channel support by visiting their community forum. This platform is where Zendesk collects and manages customer product feedback. Engaging with the community forum allows you to share your thoughts and…
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