How to Sort Tickets in Zendesk
How can I sort my tickets in Zendesk?
You can sort your tickets in Zendesk by creating a view. To do this, navigate to Admin Center > Workspaces > Agent tools > Views, and select 'Add view'. Enter a name and description for your view, and set conditions for the tickets you want to include. You can also choose how to group and order your tickets. Once you're satisfied, click 'Save'.
Creating views allows you to filter and organize tickets based on specific conditions, making it easier to manage your workflow. For more detailed instructions, check out the article onCreating views to manage ticket workflow.
More related questions
What are the steps to create a view in Zendesk?
Creating a view in Zendesk involves a few simple steps. First, go to Admin Center > Workspaces > Agent tools > Views, and click on 'Add view'. Then, provide a name and description for your view. Set the conditions that tickets must meet to appear…
How do I filter tickets in Zendesk using views?
Filtering tickets in Zendesk is easy with views. When creating a view, you can set conditions that tickets must meet to be included. Go to Admin Center > Workspaces > Agent tools > Views, and select 'Add view'. Enter the necessary conditions under…
Can I group and order tickets in Zendesk views?
Yes, you can group and order tickets in Zendesk views. When setting up a view, you have the option to select how tickets are grouped and the order in which they appear. This is done under the 'Group by' and 'Order by' sections when creating or…
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