Yes, you can group and order tickets in Zendesk views. When setting up a view, you have the option to select how tickets are grouped and the order in which they appear. This is done under the 'Group by' and 'Order by' sections when creating or editing a view.
Grouping and ordering tickets helps you organize them in a way that suits your workflow, making it easier to manage and prioritize tasks. For more guidance, check out the Zendesk help article onCreating views to manage ticket workflow.
You can sort your tickets in Zendesk by creating a view. To do this, navigate to Admin Center > Workspaces > Agent tools > Views, and select 'Add view'. Enter a name and description for your view, and set conditions for the tickets you want to…
Creating a view in Zendesk involves a few simple steps. First, go to Admin Center > Workspaces > Agent tools > Views, and click on 'Add view'. Then, provide a name and description for your view. Set the conditions that tickets must meet to appear…
Filtering tickets in Zendesk is easy with views. When creating a view, you can set conditions that tickets must meet to be included. Go to Admin Center > Workspaces > Agent tools > Views, and select 'Add view'. Enter the necessary conditions under…