Using the SLA Event Tracker App in Zendesk
How can I use the SLA Event Tracker app once installed?
Using the SLA Event Tracker app is simple once it's installed.
When you open a ticket with an SLA applied, the app displays relevant SLA information in the ticket app sidebar. This includes details on whether SLA metrics have been applied, fulfilled, or breached. If a ticket doesn't have an SLA assigned, the app will notify you. Additionally, the app provides links to helpful articles and a glossary of SLA terms to assist with understanding and troubleshooting.
More related questions
How do I install the SLA Event Tracker app in Zendesk?
Installing the SLA Event Tracker app in Zendesk is a straightforward process. To get started, navigate to the Admin section in Zendesk Support, then select Apps > Marketplace. Use the search bar to find the 'SLA Event Tracker' app. Once you locate…
What does the SLA Event Tracker app do in Zendesk?
The SLA Event Tracker app provides a quick view of SLA data for tickets in Zendesk Support. This app allows agents to easily track a ticket's progress against any applicable Service Level Agreements (SLAs). It shows when SLA metrics have been…
What resources does the SLA Event Tracker app provide?
The SLA Event Tracker app offers several resources to help you understand and manage SLAs. Within the app, you'll find links to common questions and instructions on how SLAs work in Zendesk Support. The 'About SLA' and 'Troubleshoot' buttons direct…
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