Zendesk is discontinuing the Magento 2 Connector due to low adoption and usage rates. After careful analysis, it was determined that the connector did not meet Zendesk's established standards. This decision affects the integration for Support, Chat, and Sell, and the connector will be fully discontinued by October 30, 2024.
Zendesk is discontinuing the Magento 2 Connector for Support, Chat, and Sell. As of April 30, 2024, the connector is no longer available for new installations, and it will be completely discontinued on October 30, 2024. If you currently have the…
Yes, there are several third-party alternatives available for integrating Magento with Zendesk. For Support, options include Magento 2 Connector by Wagento, Magento 2 by Zenplates, Magento 2 by agnoStack, and Magento 2 Connector by MorfDev. For…
No, your data will not be affected by the discontinuation of the Magento 2 Connector. All historical ticket data will remain intact in your Zendesk account, and your customers' order history will be safely preserved within Magento. You can continue…
If you have the Magento 2 Connector for Support, Chat, or Sell installed, you should uninstall it before October 30, 2024, as it will no longer function after this date. Zendesk will notify you by email if you have the app installed. For…