Understanding 403 Error in Okta-Zendesk Provisioning
Discover why a 403 error occurs when provisioning users from Okta to Zendesk. Learn about account owner restrictions and credential requirements.
What causes a 403 error when provisioning a user from Okta to Zendesk?
A 403 error during user provisioning from Okta to Zendesk typically occurs when trying to modify the account owner's profile.
In Okta, if an admin's credentials are used to assign the Zendesk app and provision a user who is the account owner, the system will display a 403 error. This is because the account owner's profile is protected from modifications by other admins. Make sure to check the user roles and credentials to avoid this error.
More related questions
Why do I get an error when assigning a Zendesk app in Okta?
If you're encountering an error while assigning a Zendesk app in Okta, it might be due to incorrect user credentials or attempting to modify the account owner's profile. Ensure that the user's credentials in Okta are set for a Zendesk admin role,…
How can I avoid errors when provisioning users from Okta to Zendesk?
To avoid errors when provisioning users from Okta to Zendesk, ensure proper user roles and credentials are set. Make sure that the user's credentials in Okta are configured for a Zendesk admin role. Avoid attempting to modify the account owner's…
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