Add a New Phone Number for a Brand in Zendesk Talk
How can I add a new phone number for a brand in Zendesk Talk?
To add a new phone number for a brand in Zendesk Talk, navigate to the Admin Center and click on Channels in the sidebar, then select Talk and email > Talk. You can also access this option from the Brands settings page by opening one of your brands and clicking Add a phone number.
Once there, click the Lines tab (you might need to scroll up to see it), then click Add line and select Purchase a new number. Choose a phone number, review its monthly cost, and click Next to add it. After adding, click the number to open its edit page, enter a Nickname, select a Brand, and modify any settings as needed before saving your changes.
More related questions
How do I change the brand associated with an existing phone number in Zendesk Talk?
To change the brand associated with an existing phone number in Zendesk Talk, go to the Admin Center and click on Channels in the sidebar, then select Talk and email > Talk. Click the Lines tab (you might need to scroll up to see it). Find the…
Can I add additional Talk numbers while on a trial plan?
No, you cannot add additional Talk numbers while you are using a trial plan. This feature is only available to Talk customers who are not on a trial plan. If you need to add more numbers, consider upgrading to a full plan that supports this…
What happens to existing phone numbers when a new brand is set up in Zendesk?
When you set up a new brand in your Zendesk account, any existing phone numbers will remain associated with the default brand unless you manually change them. To update the brand for existing numbers, go to Talk > Lines settings and select the…
Do I need a specific plan to use multiple brands with Zendesk Talk?
Yes, to use multiple brands with Zendesk Talk, you need to be on a Suite plan or have Support Enterprise. This feature is not available for all plans. If you're not on a Suite plan, ensure you have the necessary Support Enterprise plan to take…
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