Change Brand for Existing Phone Number in Zendesk Talk
How do I change the brand associated with an existing phone number in Zendesk Talk?
To change the brand associated with an existing phone number in Zendesk Talk, go to the Admin Center and click on Channels in the sidebar, then select Talk and email > Talk. Click the Lines tab (you might need to scroll up to see it).
Find the phone number you want to update, click on it, and go to the Settings tab. From there, select a different brand from the Brand drop-down menu and click Save changes. This will update the brand associated with that phone number.
More related questions
How can I add a new phone number for a brand in Zendesk Talk?
To add a new phone number for a brand in Zendesk Talk, navigate to the Admin Center and click on Channels in the sidebar, then select Talk and email > Talk. You can also access this option from the Brands settings page by opening one of your brands…
Can I add additional Talk numbers while on a trial plan?
No, you cannot add additional Talk numbers while you are using a trial plan. This feature is only available to Talk customers who are not on a trial plan. If you need to add more numbers, consider upgrading to a full plan that supports this…
What happens to existing phone numbers when a new brand is set up in Zendesk?
When you set up a new brand in your Zendesk account, any existing phone numbers will remain associated with the default brand unless you manually change them. To update the brand for existing numbers, go to Talk > Lines settings and select the…
Do I need a specific plan to use multiple brands with Zendesk Talk?
Yes, to use multiple brands with Zendesk Talk, you need to be on a Suite plan or have Support Enterprise. This feature is not available for all plans. If you're not on a Suite plan, ensure you have the necessary Support Enterprise plan to take…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
