The Zendesk Chat integration for BigCommerce is only available for customers using the Legacy versions of Zendesk Chat.
If you're unsure which version of Zendesk Chat you have, it's important to determine this before attempting the integration. You can find guidance on identifying your Zendesk Chat account version in the Zendesk help documentation. This step is crucial to ensure compatibility and a successful integration.
To install Zendesk Chat on your BigCommerce site using template files, you'll need to access your store's BigCommerce Control Panel. First, log in and navigate to Design > Template Files. Expand the Panels folder and locate the Footer.html file….
Adding Zendesk Chat to your BigCommerce site using apps is straightforward. Log into your BigCommerce Control Panel and select Apps > LiveChat. In the General Settings, check the Other Third Party Live Chat Service box. Then, click Save. Next,…
If you're having trouble locating your Zendesk Chat embed code, don't worry. The embed code is essential for integrating Zendesk Chat with your BigCommerce site. To find it, you should refer to the specific article mentioned in the Zendesk help…