Using Existing Email Addresses with Zendesk
Can I use my existing email addresses with Zendesk?
Yes, you can use your existing email addresses with Zendesk. If you already have one or more external email addresses for support, you can continue using them by setting up automatic forwarding to your Zendesk email address. This allows you to maintain your current email setup while benefiting from Zendesk's ticketing system.
This flexibility ensures that you can integrate Zendesk into your existing workflows without disruption.
More related questions
What is the default email address in Zendesk?
The default email address in Zendesk is automatically set up for you. It looks like this:support@yoursubdomain.zendesk.com, whereyoursubdomainis your specific Zendesk subdomain. This email address is used to receive support requests from…
How does the default email experience work in Zendesk?
The default email experience in Zendesk is designed to be simple and effective. When a customer sends an email to your default Zendesk email address, a ticket is automatically created. The customer then receives an automated notification confirming…
What are email notification triggers in Zendesk?
Email notification triggers in Zendesk are automated rules that send emails to users based on specific actions or conditions. For example, when a ticket is created, a trigger can automatically send a confirmation email to the customer. These…
How can I customize the email template in Zendesk?
In Zendesk, you can customize the email template to reflect your brand's identity. The template controls the overall look of the email notifications sent to customers. While the template handles the design, the text of each notification is…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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