Does Zendesk support S/MIME emails?
Learn about Zendesk's support for S/MIME emails and how they are handled.
Does Zendesk support S/MIME emails?
No, Zendesk does not support S/MIME emails. When an S/MIME email is received, its content is displayed as an attachment in the ticket rather than as a comment.
This means that the encrypted or signed content of the email won't be directly visible in the ticket's comment stream. For more details, you can refer to the article on email encryption and private email relay services.
More related questions
How does Zendesk handle S/MIME email content?
Zendesk treats S/MIME email content as an attachment. Instead of appearing as a comment, the content of an S/MIME email is attached to the ticket. This approach means that the encrypted or signed content is not directly visible in the ticket's…
Can Zendesk decrypt S/MIME emails?
Currently, Zendesk cannot decrypt S/MIME emails. The content of such emails is treated as an attachment rather than being decrypted and displayed as a comment. This limitation means that any encrypted information within an S/MIME email will not be…
Are there plans for Zendesk to support S/MIME emails?
As of now, there are no confirmed plans for Zendesk to support S/MIME emails. Users have expressed interest in having this feature, particularly for decryption using S/MIME certificates. While the community has shown interest, any future updates or…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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