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Visitor Requirements for Zendesk Chat

Understand the browser and mobile requirements for visitors using Zendesk Chat, including supported versions of Chrome, Firefox, Safari, and Edge.

What are the visitor requirements for using Zendesk Chat?

Visitors using Zendesk Chat on desktop need Google Chrome version 25 and higher, Mozilla Firefox version 21 and higher, Apple Safari version 6 and higher, or Microsoft Edge. On mobile, the latest two major versions of Safari on iOS, the latest version of Chrome on iOS, and the latest two major versions of Chrome and Firefox on Android are supported.


More related questions

What are the browser requirements for using Zendesk Chat?

To use Zendesk Chat, you need a stable release version of a supported browser. Zendesk Chat supports Google Chrome version 25 and higher, Mozilla Firefox version 21 and higher, Apple Safari version 6 and higher, and Microsoft Edge. It's important…

Can I use Zendesk Chat on mobile devices?

Yes, Zendesk Chat can be used on mobile devices. For agents, the requirements are Apple iOS 7 and higher or Google Android 2.3 and higher. For visitors, the latest two major versions of Safari on iOS, the latest version of Chrome on iOS, and the…

What are the desktop notification requirements for Zendesk Chat?

To receive desktop notifications from Zendesk Chat, you need to use Google Chrome version 22 and higher, Mozilla Firefox version 22 and higher, Apple Safari version 6 and higher, or Microsoft Edge version 14 and higher. Note that Safari version 11…

What are the firewall requirements for Zendesk Chat?

Zendesk Chat requires ports 80 and 443 to be open on your firewall, as these are standard ports. Additionally, traffic from *.zopim.com should be whitelisted. Since Zendesk Chat relies on Amazon for services, blocking Amazon IPs could negatively…

What are the SDK requirements for Zendesk Chat?

The SDK requirements for Zendesk Chat include Apple iOS 6.0 and higher, and Google Android 2.3 (API Level 9) and higher. These requirements ensure that the SDK functions properly on your mobile devices.

How do I configure my browser for Zendesk Chat?

To configure your browser for Zendesk Chat, ensure that JavaScript, cookies, and localStorage are enabled. Additionally, your browser must support TLS version 1.2 or above. These settings are crucial for the proper functioning of Zendesk Chat.

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