To create a report for week over week SLA percentage change, you'll need to use Zendesk Explore Professional or Enterprise. Start by opening Explore and clicking the reports icon. In the Reports library, select 'New report' and choose the dataset 'Support > SLAs > Support: SLAs'. Then, create date range calculated metrics for the percentage of SLA targets met last week and the week before last. Use these metrics to calculate the percentage change and display the results in a table format.
This process requires advanced skills and takes about 25 minutes. Ensure you have Editor or Admin permissions and access to ticket data in Zendesk Support. For more detailed steps, refer to the originalZendesk help article.
Creating a week over week SLA report in Zendesk Explore requires an advanced skill level. This task involves using date range calculated metrics and understanding metric aggregators. You'll need to be comfortable navigating Zendesk Explore, setting…
To create a week over week SLA report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary datasets and create calculated metrics. Having the right permissions ensures you can fully utilize…
Creating a week over week SLA report in Zendesk Explore typically takes about 25 minutes. This time estimate assumes you have the necessary skills and permissions to navigate the platform efficiently. The process involves setting up date range…
Unfortunately, you cannot define a Date Range Calculated Metric on a custom attribute in Zendesk Explore. The 'defined on' option only includes pre-defined date attributes and custom date fields. If you need to use a custom attribute, you may have…