Setting Up Voicemail in Zendesk Sell Voice
How do I set up voicemail in Zendesk Sell Voice?
To set up voicemail in Zendesk Sell Voice, you need to configure settings for when you're unavailable and choose a voicemail greeting. First, ensure that Sell Voice is enabled. Then, go to the Sell sidebar, click the Settings icon, and select Communication Channels > Voice and Text. Under the General tab, scroll to the Inbound calls section and select 'Forward to voicemail' for the 'When you're not available' setting. You can choose the default greeting or upload a custom one by following the provided link to upload an MP3 file. For more details, check theoriginal link.
More related questions
How can I receive alerts for new voicemails in Zendesk Sell?
You'll receive alerts for new voicemails in your notification center within Zendesk Sell. This ensures you never miss a message from a customer. Keep an eye on your notification center to stay updated on any new voicemails you receive.
Can I use a shared phone number for voicemail in Zendesk Sell?
No, you cannot use a shared phone number for voicemail in Zendesk Sell. Each agent is assigned a unique phone number to ensure that voicemails are directed to the correct recipient. This setup helps maintain clear communication lines and prevents…
Is the voicemail feature in Zendesk Sell available to everyone?
Currently, the voicemail feature in Zendesk Sell is only available through the Voicemail Early Access Program (EAP). If you're interested in using this feature, you need to sign up for the EAP. This program allows users to test and provide feedback…
How can I upload a custom voicemail greeting in Zendesk Sell?
To upload a custom voicemail greeting in Zendesk Sell, click the 'Need your own message?' link during the voicemail setup process. This will redirect you to a website where you can upload an MP3 file of your custom greeting. The Zendesk support…
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