To notify a user in Sell about a note update from Support, use a @mention in your note.
While you're in your Support instance using the Sell app, write your note and include the user's email address in the format of @emailaddress. This will push a @mention notification to the user in Sell. If you need to notify multiple users, simply @mention each one individually.
Make sure your users have their notifications set up to alert them by web and email when they are @mentioned. For more details, check out the article onSetting up notifications in Sell.
When you leave a note in Sell on a Lead/Contact, the integration automatically @mentions the Lead/Contact Owner. This means the owner will receive an email notification, provided they haven't opted out of notifications on Notes. This is the…
To configure notifications for @mentions in Sell, ensure your settings are correctly adjusted. Users should have their notifications set to alert them by web and email when they are @mentioned. This setup ensures that they receive timely updates…