Ensure Pre-filled Ticket Fields Work with SSO
Discover how to make pre-filled ticket fields work with SSO by signing in first.
How can I ensure pre-filled ticket fields work with SSO?
To ensure pre-filled ticket fields work with SSO, users must sign in before accessing the pre-filled ticket form. The issue arises because the pre-filled ticket form is not compatible with unauthenticated users in help centers using SSO authentication.
By having users log in first, the pre-filled fields will remain intact when they access the form. This approach prevents the removal of extra URL parameters that are necessary for pre-filling the fields.
More related questions
Why are pre-filled ticket fields removed after logging in with SSO?
Pre-filled ticket fields are removed after logging in with SSO because the pre-filled ticket form is incompatible with unauthenticated users in help centers using SSO authentication. When unauthenticated users click a link with pre-filled URL…
What should I do if pre-filled forms aren't working for authenticated SSO users?
If pre-filled forms aren't working for authenticated SSO users, it might be due to a specific issue in your environment. Historically, these forms should work for authenticated users, so if they aren't, it could be a unique problem. In such cases,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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