Enhancements to Tymeshift's WFM Scheduling Tools
What additional improvements have been made to Tymeshift's WFM scheduling tools?
Tymeshift's WFM scheduling tools have received several enhancements, including the ability to delete multiple shifts, add time off, and schedule multiple workstreams simultaneously. Workstream prioritization ensures that the right work is covered at the right time. Additionally, a comprehensive audit log tracks changes, and a Google Chrome extension allows tracking of agent work outside of Zendesk. Automation features help streamline repetitive tasks and send notifications within Zendesk.
More related questions
What are the new Tymeshift features integrated with Zendesk?
Tymeshift has introduced several new features to enhance its integration with Zendesk. These updates include an improved login experience, where you can now access Tymeshift directly from Zendesk using your Zendesk login credentials. Additionally,…
How has the Tymeshift login experience improved?
The Tymeshift login experience has been streamlined for better efficiency. Now, you can access the Tymeshift web app directly from Zendesk using your Zendesk login credentials. This eliminates the need to log in separately to Tymeshift, making it…
What changes have been made to Tymeshift's language support?
Tymeshift has significantly expanded its language support, now offering over 30 languages. This enhancement reflects Zendesk's commitment to providing a more inclusive and accessible experience for users worldwide. Previously, Tymeshift was only…
What is the unified agent status live monitoring feature in Tymeshift?
The unified agent status live monitoring feature in Tymeshift provides a real-time overview of agent activity and status. If you've activated omnichannel routing with unified agent statuses, you can view these statuses on the Tymeshift Agent status…
Do I need to take any action to access the new Tymeshift features?
No action is required on your part to access the new Tymeshift features. These updates are automatically available to all users. To get started with workforce management, you can refer to the Tymeshift getting started guides. If you have any…
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