Zendesk's New Intent Model for Travel Industry
What is the new intent model introduced by Zendesk for the travel industry?
Zendesk has launched a new pre-trained intent model specifically for the travel, hospitality, and tourism industry. This model is designed to automate and consistently classify incoming tickets and conversations, which can be used in business rules, workflows, and routing. It aims to meet the specific needs of airlines, bus lines, travel agencies, car rentals, and booking management. This enhancement is part of Zendesk's ongoing efforts to expand AI capabilities for a wide range of industries. For more details, you can check theoriginal announcement.
More related questions
Why did Zendesk introduce a new intent model for the travel industry?
Zendesk introduced this new intent model to expand the capabilities of AI for all customers, particularly in the travel, hospitality, and tourism sectors. By continually training existing and new models, Zendesk aims to provide enhanced features…
How can I start using Zendesk's new travel intent model?
To start using Zendesk's new travel intent model, you need to be in one of the supported industries such as travel, hospitality, or tourism. If you haven't yet enabled intelligent triage or don't see intent predictions on tickets, it's recommended…
What industries can benefit from Zendesk's new intent model?
Zendesk's new intent model is tailored for the travel, hospitality, and tourism industry, including airlines, bus lines, travel agencies, car rentals, and booking management. However, Zendesk also supports other industries such as retail, software,…
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