Comments on Closed Zendesk Tickets from Facebook
What happens to comments on Facebook posts after the Zendesk ticket is closed?
Once a Zendesk ticket is closed, any new comments on the associated Facebook post won't be pulled into Zendesk. These comments will still exist on Facebook, but they won't appear in your Zendesk account. This applies to both standard wall posts and ads.
More related questions
Why aren't new comments from Facebook wall posts being added to Zendesk tickets?
Comments from Facebook wall posts are only pulled into Zendesk for one week after the post's creation. After this period, comments won't be added to the original ticket or create a new one in your account. Additionally, reposted wall posts without…
How long do comments from Facebook ads get pulled into Zendesk tickets?
Comments from Facebook ads are pulled into Zendesk tickets for up to a year after the ad's creation. However, if the ticket is closed, any new comments won't appear in Zendesk, although they will still exist on Facebook. It's important to note that…
Why aren't comments from Facebook Advantage+ catalog ads creating Zendesk tickets?
Due to Facebook's limitations, Zendesk doesn't create tickets from Advantage+ catalog ads, previously known as dynamic ads. To ensure comments are converted into tickets, use flexible ad formats for campaigns aimed at sales or app promotion. This…
Can I use an app to pull comments from older Facebook posts into Zendesk?
Currently, there is no app available to pull comments from Facebook posts older than one week into Zendesk. Facebook limits how Pages can communicate with users, and this restriction affects the integration with Zendesk. Users are encouraged to…
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