Cancel Zendesk Support but Keep Chat Account
Learn if you can cancel your Zendesk Support account while keeping your Chat account. Understand the process and exceptions.
Can I cancel my Zendesk Support account but keep my Chat account?
No, you cannot cancel your Zendesk Support account and keep your associated Chat account. If you cancel your Support account, the Chat account linked to it will also be canceled. To have a stand-alone Chat account, you need to cancel your current Zendesk Support account and then start a new Zendesk Chat trial.
However, if you initially set up the integration by linking an existing Chat account to a Support account, this situation might not apply. If you're unsure about your Chat account version, you can refer to the article on determining your Zendesk Chat account version for more details.
More related questions
How can I subscribe to a stand-alone Zendesk Chat account?
To subscribe to a stand-alone Zendesk Chat account, you must first cancel your existing Zendesk Support account. Once canceled, you can start a new Zendesk Chat trial to set up a separate Chat account. This process ensures that your Chat account is…
What should I do if I'm unsure about my Zendesk Chat account version?
If you're unsure about which version of Zendesk Chat you have, it's important to check before making any changes. You can refer to the Zendesk article on determining your Chat account version for guidance. Knowing your Chat account version will…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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