Determine Your Zendesk Chat Account Version
Find out how to determine your Zendesk Chat account version to ensure you're using the correct sign-in method.
How can I determine my Zendesk Chat account version?
Determining your Zendesk Chat account version is crucial for using the correct sign-in method.
If you're unsure of your account version, refer to the article on determining your Zendesk Chat account version. This will guide you in identifying whether you have a Phase 3 or 4 account, which requires signing in with Zendesk.
More related questions
Why can't I sign into the Zendesk Chat mobile app?
If you're having trouble signing into the Zendesk Chat mobile app, it might be due to incorrect login credentials. Make sure you're using the correct sign-in method for your account version. For users with a Chat Phase 3 or 4 account, you need to…
How do I sign into the Zendesk Chat mobile app?
Signing into the Zendesk Chat mobile app requires using the correct method based on your account version. For Phase 3 or 4 accounts, use 'Sign in with Zendesk'. First, download and install the app from iTunes for iOS or Google Play for Android….
What should I do if my Zendesk Chat login credentials are incorrect?
If you receive an error message about incorrect login credentials, ensure you're using the right sign-in method for your account version. For Chat Phase 3 or 4 accounts, you must use 'Sign in with Zendesk'. Double-check that you're entering the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
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Read FreeCash's case study
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