Check Trigger for CCed Emails in Zendesk
How can I check which trigger fired for a CCed email in Zendesk?
To check which trigger fired for a CCed email in Zendesk, you need to review the ticket events. Each ticket in Zendesk has a detailed event log that shows all the actions taken, including which triggers were activated.
By accessing the ticket events, you can identify the specific trigger responsible for sending notifications to CCed users. This is crucial for troubleshooting and ensuring that the correct notifications are being sent. If you find that the wrong trigger is firing, you can then edit it to include the necessary actions for notifying CCed users.
More related questions
Why are CCed users not receiving emails in Zendesk?
CCed users not receiving emails in Zendesk is usually due to a trigger issue. When you CC a user on a ticket, the email notifications rely on specific triggers to be sent. If these users aren't getting notified, it's likely because the trigger…
What should I do if the default trigger for CC notifications is missing?
If the default trigger for CC notifications is missing, you may need to recreate or modify an existing trigger. The default trigger, 'Notify requester and CCs of comment update', is essential for sending notifications to CCed users. To address…
Can I customize the trigger for CC notifications in Zendesk?
Yes, you can customize the trigger for CC notifications in Zendesk to better suit your needs. While the default trigger is 'Notify requester and CCs of comment update', you have the flexibility to modify it. To customize, access the trigger…
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