Customize CC Notification Triggers in Zendesk

Can I customize the trigger for CC notifications in Zendesk?

Yes, you can customize the trigger for CC notifications in Zendesk to better suit your needs. While the default trigger is 'Notify requester and CCs of comment update', you have the flexibility to modify it.

To customize, access the trigger settings and adjust the actions to include or exclude specific conditions or notifications. This allows you to tailor the notification process to fit your team's workflow and ensure that all necessary parties are informed. Regularly reviewing and updating your triggers can help maintain effective communication.

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Why are CCed users not receiving emails in Zendesk?

CCed users not receiving emails in Zendesk is usually due to a trigger issue. When you CC a user on a ticket, the email notifications rely on specific triggers to be sent. If these users aren't getting notified, it's likely because the trigger…

How can I check which trigger fired for a CCed email in Zendesk?

To check which trigger fired for a CCed email in Zendesk, you need to review the ticket events. Each ticket in Zendesk has a detailed event log that shows all the actions taken, including which triggers were activated. By accessing the ticket…

What should I do if the default trigger for CC notifications is missing?

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