Stop Email Notifications to Zendesk Agents
How can I stop email notifications to Zendesk agents?
To stop email notifications to your Zendesk agents, you need to deactivate specific triggers. Triggers control the email notifications for ticket updates, and by deactivating those that contain the Notify by > User email | Object | Ticket > (assignee) or the Notify by > Group email action, you can prevent emails from being sent to agents.
There are four default triggers you might want to look at: Notify assignee of comment update, Notify assignee of assignment, Notify assignee of reopened ticket, and Notify all agents of received request. Be cautious not to deactivate triggers with the Notify by > User email | Ticket > (requester) action, as this will stop email updates from reaching your customers. For more details, check out theSupport default triggers.
More related questions
What are the default triggers that send emails to Zendesk agents?
Zendesk has four default triggers that send email notifications to agents. These are Notify assignee of comment update, Notify assignee of assignment, Notify assignee of reopened ticket, and Notify all agents of received request. These triggers are…
Can I disable email notifications for specific actions in Zendesk?
Yes, you can disable email notifications for specific actions in Zendesk by managing your triggers and automations. Triggers and automations are business rules that send email notifications based on certain conditions. To stop notifications for…
Why are my Zendesk agents receiving so many email notifications?
Your Zendesk agents are likely receiving numerous email notifications due to active triggers or automations. These business rules are set to send email notifications to users based on specific ticket activities or conditions. To reduce the number…
How do I manage email notifications for side conversations in Zendesk?
Managing email notifications for side conversations in Zendesk can be tricky, especially if there are no specific triggers set for them. If agents are receiving notifications for side conversations, it might be due to default settings or other…
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