View Followers of Zendesk Guide Sections or Articles
How can I see who is following a section or article in Zendesk Guide?
To see who is following a section or article in Zendesk Guide, you need to use the content subscription API. This feature is available to logged-in Guide admins and agents.
To get started, you'll need to select the appropriate API endpoint. For listing users subscribed to a help center section, use the endpoint:/api/v2/help_center{/locale}/sections/{section_id}/subscriptions. Replace the placeholders with your subdomain, locale, and section ID. For example,mysubdomain.zendesk.com/api/v2/help_center/en-us/sections/20075856/subscriptions. Enter this URL in your web browser to view the list of followers.
For more details, visit theoriginal Zendesk help article.
More related questions
What tools can I use to view followers of a section in Zendesk Guide?
You can use third-party API clients like Postman to view followers of a section in Zendesk Guide. This method is useful if you prefer not to use a web browser. To do this, change the API endpoint to check which users are following a category,…
Can I find the ID of a category, section, or article in Zendesk Guide?
Yes, you can find the ID of a category, section, or article in Zendesk Guide by looking at the end of the URL. This ID is necessary when using the API to list followers. For example, if your URL is…
Is it possible to see followers in Zendesk Guide without coding?
Currently, viewing followers in Zendesk Guide requires using the API, which involves some coding knowledge. Many users have expressed the need for a more user-friendly solution. While there is no built-in feature in Zendesk Guide to view followers…
How can I provide feedback on Zendesk Guide features?
To provide feedback on Zendesk Guide features, you can post in the Zendesk product feedback forum. This space is monitored by product managers who can address your concerns and consider your suggestions for future updates. Sharing your thoughts in…
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