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Troubleshooting Call Logging in Sell Voice

Find out how to troubleshoot call logging issues in Sell Voice. Verify number validity and check settings.

Why can't I log calls in Sell Voice?

Issues with logging calls in Sell Voice can often be due to user error or incorrect settings.

Ensure that all numbers on leads and contacts are valid and formatted correctly. Check your Voice and Text settings to adjust the bridge and transfer number. If calls aren't saving or recordings aren't available, verify that recording capabilities are enabled. If problems persist, consider reaching out to Zendesk Customer Support for further assistance.


More related questions

Why am I experiencing poor call quality with Sell Voice?

Poor call quality with Sell Voice can be due to various factors. It might be related to network issues, hardware problems, or incorrect settings. To troubleshoot, start by checking if the issue is isolated to you or if others are experiencing it…

How can I identify if my network is causing Sell Voice issues?

Network issues can significantly impact Sell Voice performance. Identifying network problems is crucial for troubleshooting. Check if all users experiencing issues are on the same network. If so, the problem might be with the network setup,…

What should I do if my Sell Voice number is not working?

If your Sell Voice number isn't working, there are several steps you can take to troubleshoot the issue. First, ensure that your Voice number is enabled in your account. Check if you can place a call by clicking on the phone number and selecting a…

How do I troubleshoot Sell Voice issues on the mobile app?

Troubleshooting Sell Voice issues on the mobile app involves checking several factors related to your device and network. Ensure you're using the latest version of the app and that your device's microphone access is enabled. Test your network…

What should I do if my call quality is poor due to internet issues?

Poor call quality in Sell Voice can often be attributed to internet issues. Addressing these can improve your call experience. Start by running a speed test to ensure your internet connection is fast enough to support calls. If you're on wifi, try…

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