Customers See Zendesk Articles in Different Language
Why do my customers see Zendesk articles in a different language?
Customers might see Zendesk articles in a different language if their browser language settings don't match the languages configured in your help center.
This issue is common when the browser is set to a language variant that isn't directly supported by your Zendesk instance. For example, if the browser is set to EN-World instead of EN-US, this can cause articles to display in a different language. To resolve this, advise customers to set their browser language to exactly match one of the languages featured in your help center.
More related questions
Why is my Zendesk help center displaying articles in random languages?
If your Zendesk help center is showing articles in random languages, it might be due to a mismatch between the browser language settings and the languages configured in your Zendesk instance. This issue often arises when the browser is set to a…
How can I fix the language display issue in my Zendesk help center?
To fix the language display issue in your Zendesk help center, ensure that the browser language settings match the languages configured in your Zendesk instance. The problem usually occurs when the browser is set to a language variant that doesn't…
What should I do if my Zendesk help center articles appear in unexpected languages?
If your Zendesk help center articles are appearing in unexpected languages, check the browser language settings of the users experiencing the issue. This situation often happens when the browser is set to a language variant that doesn't match the…
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