Deleting 'Read-Only' Emails in Zendesk Sell
Find out how to delete 'read-only' emails in Zendesk Sell by using the blocklist feature.
Can I delete a 'read-only' email in Zendesk Sell?
Yes, you can delete a 'read-only' email in Zendesk Sell, but it requires admin intervention. These emails are read-only because they came from another user's email integration, and you weren't included as a sender or recipient.
To delete these emails, a Sell admin needs to add the contact or individual email to the blocklist. This action will prevent further tracking of email conversations from that contact. For detailed instructions, check out the article on blocklisting leads and contacts.
More related questions
What does 'This conversation is read-only' mean in Zendesk Sell emails?
The 'This conversation is read-only' message in Zendesk Sell emails indicates that the email was received through another user's email integration, and the original user was not included as the sender or recipient. This means you cannot directly…
Why can't I modify a 'read-only' email in Zendesk Sell?
You can't modify a 'read-only' email in Zendesk Sell because it was received through another user's email integration, and you weren't included as a sender or recipient. This restriction is in place to maintain the integrity of email communications…
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