Why 'Read-Only' Emails Can't Be Modified in Sell
Discover why 'read-only' emails in Zendesk Sell can't be modified and how to manage them.
Why can't I modify a 'read-only' email in Zendesk Sell?
You can't modify a 'read-only' email in Zendesk Sell because it was received through another user's email integration, and you weren't included as a sender or recipient.
This restriction is in place to maintain the integrity of email communications that you are not directly involved in. If you need to manage these emails, consider having a Sell admin add the contact to the blocklist to prevent further tracking.
More related questions
What does 'This conversation is read-only' mean in Zendesk Sell emails?
The 'This conversation is read-only' message in Zendesk Sell emails indicates that the email was received through another user's email integration, and the original user was not included as the sender or recipient. This means you cannot directly…
Can I delete a 'read-only' email in Zendesk Sell?
Yes, you can delete a 'read-only' email in Zendesk Sell, but it requires admin intervention. These emails are read-only because they came from another user's email integration, and you weren't included as a sender or recipient. To delete these…
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