Add Text Messaging to Zendesk Talk Number
Learn how to enable Text messaging on your Zendesk Talk number if it's SMS capable. Admins or Team Leads can activate this feature.
How can I add Text messaging to my Zendesk Talk number?
To add Text messaging to your existing Zendesk Talk number, ensure that the line is SMS capable. If it is, a Talk Admin or Team Lead can enable the feature. For detailed instructions, refer to the article: Getting started with Text for voice.
More related questions
Who can enable Text for a Zendesk Talk number?
Only a Talk Admin or Team Lead can enable Text for a Zendesk Talk number. They have the necessary permissions to activate this feature if the line is SMS capable.
Is my Zendesk Talk number SMS capable?
To determine if your Zendesk Talk number is SMS capable, you may need to check with your service provider or within your Zendesk settings. Only SMS capable lines can be enabled for Text messaging.
Where can I find instructions to enable Text for Zendesk Talk?
Instructions for enabling Text for Zendesk Talk can be found in the article: Getting started with Text for voice. This guide provides step-by-step details for setting up Text messaging.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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