To connect a generic email address to Zendesk Sell, you need to follow specific steps. Each Sell agent can only connect one mailbox to their login, but you can connect a generic email address to each agent's account.
Before proceeding, ensure your email limits are set correctly by consulting with your IT team. For detailed instructions, refer to the article on integrating email with Zendesk Sell.
Yes, you can use a generic email address in Zendesk Sell, but it's not recommended. While it's possible to connect a generic or group email address, Zendesk advises using individual email addresses for each agent to avoid potential issues. If you…
Using a generic email address in Zendesk Sell comes with several limitations. You won't be able to track who sent which email, and reporting on email activity by user will not be possible. Additionally, fields like 'Days since last communication'…
Zendesk recommends using individual email addresses in Sell to avoid potential issues with tracking and reporting. Using individual addresses allows you to see who sent which email and report on email activity by user. This approach also ensures…