Attaching a PDF to a Zendesk Article
How do I attach a PDF file to an article in Zendesk?
To attach a PDF file to an article in Zendesk, you need to access the article editor. Click on the Article settings gear icon in the sidebar, then select 'Manage attached media' at the lower right side of the editor. This will open the media library where you can upload your PDF file.
Keep in mind that the file size limit for attachments is 20 MB. If you need to remove an attachment, simply hover over it and click the Remove icon (x). For more detailed instructions, you can refer to the originalZendesk help article.
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Currently, Zendesk does not support displaying PDFs directly within an article. Users are required to download the document to view it. A workaround is to convert the PDF to a JPG using an online tool and then insert it as an inline image. If you…
Is it possible to increase the attachment size limit in Zendesk?
The current attachment size limit in Zendesk is 20 MB per file. Unfortunately, there is no option to increase this limit. If you have a larger file, consider compressing it or splitting it into smaller parts. For feature requests like increasing…
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