Manage Multiple Brands with Zendesk Chat
Discover how to manage multiple brands using Zendesk Chat under a single Support account for efficient customer interactions.
How can I manage multiple brands with Zendesk Chat?
You can manage multiple brands with Zendesk Chat by configuring it for each brand under a single Support account. While you can't integrate multiple Chat accounts into one, this setup allows you to handle interactions for different brands efficiently. Each brand can have its own chat settings and agents, making it easier to provide tailored support.
This approach ensures that you can maintain brand-specific interactions without needing separate Chat accounts for each brand.
More related questions
Can I integrate multiple Zendesk Chat accounts into one Support account?
No, you cannot integrate multiple Zendesk Chat accounts into a single Support account. However, you can set up Zendesk Chat for multiple brands. This means that while you can't merge multiple Chat accounts into one, you can still manage chats for…
Is it possible to have separate chat visualizations for different brands in Zendesk?
Zendesk does not guarantee completely separate chat visualizations for different brands when using a single Chat account. While you can configure Zendesk Chat for multiple brands, the visualization of incoming chat requests may not be entirely…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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Freecash
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