Integrate Multiple Chat Accounts with One Support Account
Learn if you can integrate multiple Zendesk Chat accounts into one Support account and explore alternatives for managing multiple brands.
Can I integrate multiple Zendesk Chat accounts into one Support account?
No, you cannot integrate multiple Zendesk Chat accounts into a single Support account. However, you can set up Zendesk Chat for multiple brands. This means that while you can't merge multiple Chat accounts into one, you can still manage chats for different brands under a single Support account. This setup allows you to handle various brand interactions efficiently without needing separate Chat accounts for each brand.
For more detailed information, you can visit theoriginal Zendesk help article.
More related questions
How can I manage multiple brands with Zendesk Chat?
You can manage multiple brands with Zendesk Chat by configuring it for each brand under a single Support account. While you can't integrate multiple Chat accounts into one, this setup allows you to handle interactions for different brands…
Is it possible to have separate chat visualizations for different brands in Zendesk?
Zendesk does not guarantee completely separate chat visualizations for different brands when using a single Chat account. While you can configure Zendesk Chat for multiple brands, the visualization of incoming chat requests may not be entirely…
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