Zendesk does not guarantee completely separate chat visualizations for different brands when using a single Chat account. While you can configure Zendesk Chat for multiple brands, the visualization of incoming chat requests may not be entirely separate for each brand. This means that agents might see chat requests from different brands in a unified view.
For businesses needing distinct chat visualizations, it might be necessary to explore other configurations or solutions.
No, you cannot integrate multiple Zendesk Chat accounts into a single Support account. However, you can set up Zendesk Chat for multiple brands. This means that while you can't merge multiple Chat accounts into one, you can still manage chats for…
You can manage multiple brands with Zendesk Chat by configuring it for each brand under a single Support account. While you can't integrate multiple Chat accounts into one, this setup allows you to handle interactions for different brands…