Resolve External ID Conflicts in Zendesk
How can I resolve external ID conflicts in Zendesk?
To resolve external ID conflicts in Zendesk, you have a few options. You can stop syncing the Account-ID into the external ID by disabling the 'Populate Zendesk organization external ID' option. This prevents collisions by not using the external ID field.
Alternatively, you can remove the external_id value from current organizations using the organizations API or by bulk importing via CSV. Another method is to correct the account names so that the account with the given account ID syncs successfully with the organization that matches the external ID. This approach is more labor-intensive but ensures successful syncing.
More related questions
Why is my Salesforce account not syncing with Zendesk?
If your Salesforce account isn't syncing with Zendesk, it might be due to a conflict with the external ID. The Zendesk external ID must be unique across all organizations. If an organization with a given external ID already exists, any attempt to…
What should I do if my Zendesk sync fails due to matching criteria?
If your Zendesk sync fails due to matching criteria, you should first check the matching criteria settings in the Admin Center. This is typically associated with name-matching but could involve other criteria as well. To confirm the issue, find the…
How can I check for existing external IDs in Zendesk?
To check for existing external IDs in Zendesk, you can use a specific URL format to search for organizations with a particular external ID. Replace {YOURACCOUNTID} with the account ID from your Salesforce account URL in the following link:…
What are the steps to disable external ID syncing in Zendesk?
To disable external ID syncing in Zendesk, you need to turn off the 'Populate Zendesk organization external ID' option. This prevents the collision of external IDs by not syncing the Account-ID into the external ID field. If the external ID is…
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