Sending Satisfaction Surveys After Zendesk Talk Calls
Discover how to send satisfaction surveys after calls in Zendesk Talk.
How can I send a satisfaction survey after a Zendesk Talk call?
You can send a satisfaction survey after a Zendesk Talk call by setting up a follow-up ticket with a customer satisfaction survey. This is dependent on your Zendesk plan type. By doing this, you can still gather valuable feedback from your customers even though they can't rate the call directly over the phone.
More related questions
Can customers give a satisfaction rating through Zendesk Talk?
No, customers cannot provide a satisfaction rating directly over the phone in Zendesk Talk. However, depending on your plan, you can send a customer satisfaction survey in a follow-up ticket. This allows you to gather feedback after the call has…
What should I do if a satisfaction survey text fails to send?
If a satisfaction survey text fails to send, especially to landline numbers, you can set up a trigger to handle such failed requests. This might involve creating conditions that automatically resolve the ticket or attempt another method of contact….
Where can I request new features for Zendesk Talk?
To request new features for Zendesk Talk, you can share your feedback in the Feedback - Voice (Talk) topic on the Zendesk community forums. This is actively monitored by the Talk product managers who consider user suggestions for future updates.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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