To request new features for Zendesk Talk, you can share your feedback in the Feedback - Voice (Talk) topic on the Zendesk community forums. This is actively monitored by the Talk product managers who consider user suggestions for future updates.
No, customers cannot provide a satisfaction rating directly over the phone in Zendesk Talk. However, depending on your plan, you can send a customer satisfaction survey in a follow-up ticket. This allows you to gather feedback after the call has…
You can send a satisfaction survey after a Zendesk Talk call by setting up a follow-up ticket with a customer satisfaction survey. This is dependent on your Zendesk plan type. By doing this, you can still gather valuable feedback from your…
If a satisfaction survey text fails to send, especially to landline numbers, you can set up a trigger to handle such failed requests. This might involve creating conditions that automatically resolve the ticket or attempt another method of contact….