Resolution of Billing Admin Page Issue on July 31, 2024
How was the billing admin page issue resolved on July 31, 2024?
The billing admin page issue on July 31, 2024, was resolved by placing the billing system into maintenance mode and working closely with Zuora to address their service outage. Once Zuora resolved their caching issue, the billing system was taken out of maintenance mode, restoring access for customers. The engineers ensured that the system was closely monitored throughout the process to prevent further disruptions.
More related questions
What caused the billing admin page access issues on July 31, 2024?
The access issues with the billing admin page on July 31, 2024, were caused by an outage from a third-party service provider, Zuora. This outage led to disruptions in accessing pricing information, purchasing items, and updating subscriptions. The…
What steps are being taken to prevent future billing admin page issues?
To prevent future issues with the billing admin page, several remediation actions have been identified. These include improving the recovery process from maintenance mode, reviewing which endpoints should remain unaffected during maintenance, and…
What should I do if I still experience issues with the billing admin page?
If you continue to experience issues with the billing admin page, it is recommended to clear your browser cache and cookies. This can help ensure that any changes made during the resolution process take effect. If problems persist, you can check…
When was the post-mortem for the July 31, 2024, incident published?
The post-mortem for the July 31, 2024, billing admin page incident was published on August 12, 2024. This document provides a detailed analysis of the incident, including the root cause, resolution, and steps taken to prevent future occurrences….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
