Zendesk Autoreplies: Subject and Body Analysis
Learn how Zendesk autoreplies analyze both the subject and body of emails to suggest relevant help center articles.
Do Zendesk autoreplies analyze both the subject and body of emails?
Yes, Zendesk autoreplies analyze both the subject line and the body of emails. They use keywords from the entire request to suggest relevant help center articles. This means that both the subject and the description are important for generating accurate autoreplies.
For more information, see this article: Optimizing your articles for autoreplies.
More related questions
How do Zendesk autoreplies use keywords from emails?
Zendesk autoreplies use keywords from the entire email, including the subject and body, to suggest relevant help center articles. By analyzing these keywords, the system can pull articles with matching titles and introductions to help resolve…
What parts of an email do Zendesk autoreplies consider?
Zendesk autoreplies consider both the subject line and the body of the email. They analyze the text in these sections to identify keywords that match help center articles, ensuring that the most relevant information is provided to the user. For…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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