Zendesk customers can access Business Resilience Program documents in the Admin Center under Accounts > Security > Security Documents. This section provides details on the outcomes and completion dates of the program.
For additional information, customers can also check the Compliance Certifications and Memberships page, which offers further insights into Zendesk's resilience efforts.
Zendesk's Global Business Resilience Program is designed to ensure the company can quickly adapt and respond to business disruptions. It focuses on safeguarding people and assets while maintaining continuous business operations. The program…
Zendesk ensures business continuity by having plans in place to continue critical functions during disruptions. This includes using redundant processing capacity at other locations and designing technology to support recovery processes. Business…
AWS plays a crucial role in Zendesk's disaster recovery strategy by providing a robust environment for hosting applications and services. As an Advanced Technology Partner, AWS offers benefits that Zendesk leverages for disaster recovery. Zendesk's…
Zendesk validates the effectiveness of its Business Resilience strategies through internal and external audits of business continuity plans. These audits ensure that the plans efficiently mitigate realistic disruptions and meet compliance…
Zendesk's approach to risk management within the Business Resilience Program involves maintaining a comprehensive risk framework. This framework evaluates facilities, technology, applications, data, processes, and the overall organization. By…