Exclude Chat Tickets in No Reply Report
How do I exclude chat tickets when finding tickets with no replies?
To exclude chat tickets from your report of tickets with no replies, you can add a filter for the 'Ticket channel'. By excluding the chat channel, you'll ensure that only tickets not produced by chat are included in your report. This helps in focusing on tickets that genuinely have no agent replies.
More related questions
How can I find tickets with no replies in Zendesk Explore?
To find tickets with no replies in Zendesk Explore, you can use the 'Agent replies brackets' attribute. Start by creating a new report in Explore and selecting the 'Support - Tickets' dataset. Add 'Tickets' as a metric and 'Agent replies brackets'…
How can I list ticket numbers with no agent replies?
To list ticket numbers with no agent replies, modify your report by adding 'Agent replies brackets' as a filter and selecting the '0' bracket. Then, add 'Ticket ID' to the Rows panel. This setup will provide a list of ticket IDs that have zero…
Can I create a report showing tickets where the customer was the last to reply?
Yes, you can create a report in Zendesk Explore to show tickets where the customer was the last to reply. Use the 'Tickets' dataset and select metrics like 'Unreplied Tickets' or 'Unsolved Unreplied Tickets'. These metrics help identify tickets…
How do I filter tickets with no replies by specific tags or merged status?
To filter tickets with no replies by specific tags or merged status, start by applying the '0 agent reply brackets' filter. Then, add additional filters for specific tags or merged tickets. This allows you to narrow down the tickets to those that…
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