Customize Chat Ratings Display in Zendesk Reports
Can I customize the display of chat ratings in Zendesk reports?
Yes, you can customize the display of chat ratings in Zendesk reports. If you prefer to show a value like 'No rating' instead of a blank, you can create a renamed set.
This involves changing empty (NULL) results to read 'No rating'. This customization helps in organizing your report data more clearly, making it easier to interpret chat satisfaction ratings. For more details on organizing values, refer to the Zendesk documentation.
More related questions
How can I measure chat satisfaction ratings in Zendesk for this week?
To measure chat satisfaction ratings in Zendesk for this week, you can create a report in Explore. This report will display the number of chats rated as good or bad by customers, broken down by who initiated the chat: an agent, a customer, or a…
What skill level is required to create a chat satisfaction report in Zendesk?
Creating a chat satisfaction report in Zendesk is easy and requires only basic skills. The process is straightforward and can be completed in about 10 minutes. You'll need access to Zendesk Explore Professional or Enterprise, and you must have…
What permissions are needed to create a chat satisfaction report in Zendesk?
To create a chat satisfaction report in Zendesk, you need Editor or Admin permissions. These permissions allow you to access and utilize the Explore feature effectively. Ensure you have a subscription to Zendesk Explore Professional or Enterprise,…
How do I filter chat satisfaction reports to show only this week's data?
To filter chat satisfaction reports to show only this week's data, you need to apply a date filter in Explore. This ensures your report focuses on the most recent interactions. In the Filters panel, add the attribute 'Time - Chat started > Chat…
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