Permissions Needed for Zendesk Chat Satisfaction Report
What permissions are needed to create a chat satisfaction report in Zendesk?
To create a chat satisfaction report in Zendesk, you need Editor or Admin permissions. These permissions allow you to access and utilize the Explore feature effectively.
Ensure you have a subscription to Zendesk Explore Professional or Enterprise, as well as a subscription to Zendesk Chat. With these permissions and subscriptions, you can create detailed reports to measure chat satisfaction ratings.
More related questions
How can I measure chat satisfaction ratings in Zendesk for this week?
To measure chat satisfaction ratings in Zendesk for this week, you can create a report in Explore. This report will display the number of chats rated as good or bad by customers, broken down by who initiated the chat: an agent, a customer, or a…
What skill level is required to create a chat satisfaction report in Zendesk?
Creating a chat satisfaction report in Zendesk is easy and requires only basic skills. The process is straightforward and can be completed in about 10 minutes. You'll need access to Zendesk Explore Professional or Enterprise, and you must have…
How do I filter chat satisfaction reports to show only this week's data?
To filter chat satisfaction reports to show only this week's data, you need to apply a date filter in Explore. This ensures your report focuses on the most recent interactions. In the Filters panel, add the attribute 'Time - Chat started > Chat…
Can I customize the display of chat ratings in Zendesk reports?
Yes, you can customize the display of chat ratings in Zendesk reports. If you prefer to show a value like 'No rating' instead of a blank, you can create a renamed set. This involves changing empty (NULL) results to read 'No rating'. This…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
