Filter Zendesk Chat Reports for This Week's Data
How do I filter chat satisfaction reports to show only this week's data?
To filter chat satisfaction reports to show only this week's data, you need to apply a date filter in Explore. This ensures your report focuses on the most recent interactions.
In the Filters panel, add the attribute 'Time - Chat started > Chat started - Date'. Then, edit the date ranges to select 'This week'. This will update your report to display only the chats from the current week, allowing you to analyze recent satisfaction ratings.
More related questions
How can I measure chat satisfaction ratings in Zendesk for this week?
To measure chat satisfaction ratings in Zendesk for this week, you can create a report in Explore. This report will display the number of chats rated as good or bad by customers, broken down by who initiated the chat: an agent, a customer, or a…
What skill level is required to create a chat satisfaction report in Zendesk?
Creating a chat satisfaction report in Zendesk is easy and requires only basic skills. The process is straightforward and can be completed in about 10 minutes. You'll need access to Zendesk Explore Professional or Enterprise, and you must have…
What permissions are needed to create a chat satisfaction report in Zendesk?
To create a chat satisfaction report in Zendesk, you need Editor or Admin permissions. These permissions allow you to access and utilize the Explore feature effectively. Ensure you have a subscription to Zendesk Explore Professional or Enterprise,…
Can I customize the display of chat ratings in Zendesk reports?
Yes, you can customize the display of chat ratings in Zendesk reports. If you prefer to show a value like 'No rating' instead of a blank, you can create a renamed set. This involves changing empty (NULL) results to read 'No rating'. This…
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