Collaborate with @mentions in Zendesk Sell
What are some ways to collaborate using @mentions in Zendesk Sell?
Using @mentions in Zendesk Sell can enhance collaboration by allowing you to share updates, ask questions, and assign tasks. For example, you can log a note and @mention someone to get an update on a sale's status or ask a coworker a question about a specific lead.
You can also use @mentions to assign action items, like requesting approval on a quote, or to share important news with account managers. This feature helps streamline communication and ensures everyone is informed and on the same page.
More related questions
How do I use @mentions in Zendesk Sell?
You can use @mentions in Zendesk Sell to notify team members about specific opportunities. Simply create a new note, call, or visit log for a lead, contact, or deal, and click the @ icon to see a list of users to include. Alternatively, you can…
How can I customize @mentions notifications in Zendesk Sell?
You can customize @mentions notifications in Zendesk Sell to suit your preferences. By default, users receive both an email notification and a web alert when they are mentioned. To modify these settings, go to the Sell sidebar, click the Settings…
Why can't I @mention some users in Zendesk Sell?
If you find that some users are blocked out when trying to @mention them in Zendesk Sell, it might be because they don't have access to the lead, contact, or deal you're creating a note for. Only users with access to the specific lead, contact, or…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
