Why Messaging Bot Doesn't Find Expected Answer
Why doesn't my messaging bot find the expected answer?
If your messaging bot isn't finding the expected answer, it could be due to several reasons. Answers take priority over articles, so if a matching answer is found, it will be returned instead of an article. To ensure a specific article is suggested, create an answer that directly links to it within its flow.
Additionally, partial matching logic might be at play, where no full words from the user's question match the training phrases or intent of the answer. Short questions or generic training phrases can also lead to inaccurate matches. To improve accuracy, use specific language and longer phrases in your training phrases and intents. If needed, adjust the training phrases or create new answers to better match common questions.
More related questions
How can I improve my bot's matching accuracy?
To improve your bot's matching accuracy, focus on using specific language and longer phrases in your training phrases and intents. Short or generic phrases often lead to inaccurate matches, so aim for more detailed expressions. If a specific…
What should I do if my bot returns unwanted answers?
If your bot is returning unwanted answers, it might be due to short or generic training phrases. These can lead to partial matches that aren't relevant. To fix this, use more specific and longer phrases in your training phrases and intents….
Why are short questions not matched accurately by my bot?
Short questions, especially those consisting of a single word, are often not matched accurately due to partial matching logic. This can result in unexpected or unwanted answers from the bot. To improve matching accuracy, use longer and more…
How can I ensure my bot suggests a specific article?
To ensure your bot suggests a specific article, create an answer that is specifically designed to match the frequently asked question and includes a suggestion for the article within its flow. This way, even if the bot finds a matching answer, it…
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