Disabling Chat Triggers in Zendesk: A Quick Guide
How can I disable a Chat trigger in Zendesk?
Disabling a Chat trigger in Zendesk is simple and allows you to stop a trigger without deleting it.
To disable a trigger, go to the Chat dashboard and clickSettings > Triggers. Select the trigger you want to disable and clickDisabledin the Trigger status section. Don't forget to clickSave changesat the bottom of the page. The check mark will be removed from the Enabled column on the Triggers settings page, indicating that the trigger is now disabled. You can re-enable it anytime by clicking the trigger and selectingEnabled.
More related questions
How do I create a Chat trigger in Zendesk?
Creating a Chat trigger in Zendesk is a straightforward process. To get started, navigate to the Chat dashboard and selectSettings > Triggers. Click onAdd triggerto begin. You'll need to enter a name and a brief description for your…
Can I duplicate a Chat trigger in Zendesk?
Yes, you can duplicate a Chat trigger in Zendesk to use as a template for new triggers. To duplicate a trigger, first, go to your Chat dashboard and navigate toSettings > Triggers. Click on the trigger you wish to copy and then click the…
What happens if no agents are online for Chat triggers?
Chat triggers in Zendesk will not fire if no agents are online. This means that if all agents have their availability status set to Invisible, the triggers won't activate. It's important to ensure that at least one agent is online and available to…
How do I delete a Chat trigger in Zendesk?
Deleting a Chat trigger in Zendesk is permanent, so proceed with caution. To delete a trigger, navigate to the Chat dashboard and clickSettings > Triggers. Check the box next to the trigger you want to delete, or select all triggers by…
Can I access the revision history for Chat triggers in Zendesk?
Unfortunately, Zendesk does not offer a revision history feature for Chat triggers. This feature is only available for Zendesk Support > Business rules > Triggers. If you need to track changes or revert to previous versions, you might need to…
Who can create or modify Chat triggers in Zendesk?
In Zendesk, only Chat Admins have the permissions to create and modify Chat triggers. This means that if you need to set up or adjust triggers, you must have admin rights in the Chat product. Ensure that your role is set to Admin to access these…
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