Connecting Facebook on a Non-Suite Zendesk Plan
What should I do if I have a non-Suite Zendesk plan?
If you're on a non-Suite Zendesk plan, you may need to purchase the social messaging add-on to connect Facebook Messenger.
Once purchased, install Facebook in your account. Depending on your interface, follow the specific setup guide for either the Zendesk Agent Workspace or the standard agent interface. Ensure your page settings include private messages.
More related questions
Why can't I add my Facebook account to Zendesk?
If you're having trouble adding your Facebook account to Zendesk, it might be due to your plan type or settings. For Zendesk Suite plans, ensure the Zendesk Agent Workspace is enabled, then connect your Facebook page and adjust the page settings to…
How do I connect Facebook to Zendesk on a Suite plan?
To connect Facebook to Zendesk on a Suite plan, ensure the Zendesk Agent Workspace is enabled. Once enabled, connect your Facebook page and adjust the page settings to include private messages and update the settings. This will allow you to manage…
How can I confirm my Facebook account is connected to Zendesk?
To confirm your Facebook account is connected to Zendesk, create a view in your account. Add conditions such as 'Status category | Less than | Solved' and 'Channel | Is | Facebook Messenger'. Send a private message to your Facebook page and check…
What error might I see if I don't have the social messaging add-on?
If you don't have the social messaging add-on, you might see an error stating: 'You need Social Messaging to set up Facebook Messenger.' This error indicates that the add-on is required to connect Facebook Messenger to your Zendesk account. An…
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